In the past I’ve written about how the power of a sincere, well-timed apology can go a long way towards fending off unwanted lawsuits.  Today, Law.com features an article with more evidence supporting that strategy. 

For more strategies to avoid lawsuits and leverage the law into a powerful business tool see The Business Guide to Legal Literacy: What Every Manager Should Know About the Law.

This entry was posted on Monday, July 24th, 2006 at 11:56 am and is filed under Business Blind Spots, Communications, Costs, Ethics. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.