“I’m Sorry” Can Go a Long Way
Monday, July 24th, 2006In the past I’ve written about how the power of a sincere, well-timed apology can go a long way towards fending off unwanted lawsuits. Today, Law.com features an article with more evidence supporting that strategy. For more strategies to avoid lawsuits and leverage the law into a powerful business tool see The Business Guide to Legal Literacy: What Every Manager Should Know About the Law.