Archive for September, 2006

QUOTE OF THE DAY: Companies weak on preventative practices

Thursday, September 21st, 2006

Many [compliance] programs are strong on investigation, but not so strong on preventative practices.

Thomas Wardell, Partner, McKenna Long & Aldridge LLP, on the subject of ‘compliance readiness’ in The Metropolitan Corporate Counsel“Corporate Compliance: Casting a Wide Net,” at 36, September 2006.

While I agree with Mr. Wardell that companies tend to be more reactive than proactive in their approach to compliance, I dislike the term ‘compliance readiness’ because it sells the true essence and merit of preventive law short.

To begin with, ‘compliance readiness’ is a negative term.  Legal compliance requires meeting standards.  It involves a lot of ’thou shallt nots’.  Getting ready for ’shallt nots’ doesn’t sound like much fun.  Indeed, it sounds like a chore that invites procrastination.  They’ll get ready tomorrow.

Proactively managing legal risk involves much more than ‘compliance readiness.’  It includes things like contract review and intellectual property portfolios.  It includes legal issues the law doesn’t set compliance requirements for intellectual property rights, for example. It doesn’t require you to patent your inventions.  Yet, securing such rights is a very proactive and a smart way to apply the law for competitive business advantage.  But if we continue to frame proactive legal risk management in terms of ‘compliance readiness’ we’ll miss such opportunities.

Framing legal risk management in terms of legal literacy instead has the advantage of engaging clients in a constructive dialogue, of showing them the strategic value of the law, and of equipping them with additional business building blocks to do their jobs instead of creating road blocks.  Incorporating legal literacy into day-to-day decision making drives respect for the law deep into the corporate culture, unlike a bunch of ’shallt nots’ that float like an oil slick on the surface of our consciousness.  Best of all, it helps unlock the power of legal leverage.

For more information about the value of legal literacy and the legal leverage process management portfolio see The Business Guide to Legal Literacy: What Every Manager Should Know About the Law.

FOUR LESSONS FROM THE HEWLETT-PACKARD SCANDAL

Friday, September 15th, 2006

It’s ironic that boardroom leaks at Silicon Valley’s technology powerhouse, Hewlett-Packard, occurring over a year ago are still threatening to sink the company.  Ironic too is that it’s not the content, or source of the leaks that’s posing the problem, but rather HP’s investigation and handling of the leak.

Lesson #1:  The ends don’t always justify the means. 

Don’t get me wrong, boardroom leaks are a serious corporate governance issue and HP had good reason to want to do something about it.  But the methods allegedly used in HP’s internal probe, involving investigators who used pretexting to obtain directors’ phone records, have come under fire.  Larry W. Sonsini, HP’s outside counsel, defends the practice (”Sonsini Defended H-P’s Methods in Leak Inquiry,” Wall Street Journal, Sept. 9, 2006); yet, furor over what happened has hit government radar screens.  Congress is planning to hold a special hearing about the matter and California Attorney General, Bill Lockyer said “crimes have committed, and is threatening indictments. Time will tell whether Sonsini’s legal analysis will hold water.  But in the meantime, a New York Times headline proclaims: A Board in Need of an Emily Post.  It just goes to show that a course of action could be legally sound and still morally unsatisfying.

Lesson #2:  Big fish attract big attention.

Had something like this occurred at a Mom and Pop shop it’s unlikely it would have grabbed the media, or Congress’ attention.  But it didn’t happen at the corner store, it happened with a Silicon Valley icon “ and the names of the investigators who engaged in pretexting aren’t splashed across the front page of the newspaper, HP Chairwoman Patricia Dunn’s is.  The buck really does stop in the corner office.  Dunn is now out and CEO Mark Hurd will assume the Chair.Yes, it’s true.  Leaders are the company’s ethics teachers.  They can go down when they stumble.  That’s why I devoted a chapter on the role of ethical leadership in The Business Guide to Legal Literacy.  Law and ethics go hand in hand but they are not interchangeable.  People in positions of corporate power owe it to themselves and the companies to keep that distinction straight.

Lesson #3:  Mismanaging legal risk carries huge hidden costs

What a mess.  How effective is a board ripped asunder by lack of trust?  How much of management time has been chewed up by dealing with the media during this scandal?  How many customer questions about it have been fielded?  What about the special HP hearing in DC being hosted by Congress?  There’s probably a small army of lawyers helping them prepare for that one.  Keep an eye on that stock price.

Lesson #4:  Reputation counts.

A few weeks ago the Financial Times ran an article titled: “Why crises of corporate reputation are years in the making” advising companies to have risk management procedures in place to deal with negative publicity.  While that advice has merit, in the long run it amounts to mopping up around the edge of a shower instead of turning off the spigot.  In an August 31, 2006 letter to the FT editor in response to the article, Graham Lancaster, Chairman of Euro RSCG Biss Lancaster summed it up beautifully when he said:

[T}here is too much focus on reputation risk management, and not enough on the positive of reputation opportunity.  Companies that consistently manage and nurture strong brand and corporate reputations borrow/raise capital more cheaply, attract and retain the best people and have customers and supply chains that will try their new products. Sounds like good business sense to me.

Corporate governance is a chess game requiring you to look several steps ahead. Capitalizing on reputation opportunity starts with legal literacy.  To learn about the nexus between ethics and legal savvy read The Business Guide to Legal Literacy: What Every Manager Should Know About the Law (Jossey-Bass, 2006).